At 11qbet, your privacy is not a technical footnote buried in the fine print — it is a real commitment. Here you will find exactly what data we collect, how we use it, how we protect it, and what your rights are as a Brazilian player.
Six principles that guide the handling of personal information on the platform — from collection to storage.
All data processed by 11qbet complies with the requirements of Brazil's General Data Protection Law (Lei 13.709/2018). We collect only what is necessary to provide our services and never share data without an adequate legal basis.
All communication between your device and 11qbet's servers is protected by SSL encryption. This covers registration, login, deposits via Pix, boleto or card, withdrawals, and any exchange of personal or financial data on the platform.
The information you provide when registering with 11qbet is used solely to deliver the platform's services. We do not sell data to third parties, we do not share customer lists, and we do not allow external access to your profile without consent.
Documents submitted during the KYC process are stored with encryption, accessed only by authorized personnel, and handled in compliance with the LGPD. No document images or data are shared with commercial partners unless required by law.
As an 11qbet player, you have the right to access, correct, port, and request the deletion of your personal data at any time. Simply contact support via live chat or email at contato@11qbet.best to exercise any of these rights.
We send emails and notifications related to your account — deposit and withdrawal confirmations, security alerts, and VIP Program communications — only when necessary or when you have opted in to receive promotions. Unsubscribing from marketing communications always takes effect immediately.
The controller of the personal data processed under this Policy is 11qbet, operator of the platform accessible at https://11qbet.best. For the purposes of the General Data Protection Law (LGPD — Lei 13.709/2018), 11qbet is the entity responsible for decisions relating to the processing of personal data of players and users of the platform.
The official contact channel for privacy and data protection matters is the email contato@11qbet.best or the live chat available 24 hours a day on the platform.
11qbet collects only the data necessary to provide the platform's services and meet applicable legal obligations. Data collected includes:
| Category | Data Collected | Collection Point |
|---|---|---|
| Identification | Full name, CPF, date of birth | Sign Up |
| Contact | Email, mobile number | Sign Up |
| Address | ZIP code, street address, city, state | Registration / KYC |
| Documents | National ID, driver's license or passport, proof of address | KYC Verification |
| Financial | Pix key, card details (tokenized), transaction history | Deposit / Withdrawal |
| Platform Usage | Betting history, sessions, game preferences | Continued use |
| Technical | IP address, device type, browser, operating system | Platform access |
The data collected by 11qbet is used for the following purposes:
The LGPD requires that every processing of personal data have an adequate legal basis. 11qbet processes players' data under the following grounds set out in Article 7 of Law 13.709/2018:
11qbet does not sell players' personal data. Information is shared only in the following situations and with appropriate safeguards:
11qbet implements technical and organizational measures to protect players' personal data against unauthorized access, loss, destruction, alteration or improper disclosure. Key measures include:
In the event of a security incident affecting personal data, 11qbet will notify impacted players and the National Data Protection Authority (ANPD) within the timeframes and procedures required by the LGPD.
11qbet retains players' personal data for as long as necessary for the purposes described in this Policy, or for the period required by applicable law, whichever is longer. General retention criteria are:
Once the retention period expires, data is securely deleted or irreversibly anonymized.
11qbet uses cookies and similar technologies to ensure the platform operates correctly, enhance the player experience and carry out usage analysis. The types of cookies used are:
You can manage non-essential cookie preferences directly in your browser settings or in the "Privacy" section of your 11qbet account. Disabling essential cookies may prevent normal access to the platform.
The LGPD grants you, as the data subject whose personal data is processed by 11qbet, the following rights, which may be exercised at any time via live chat or by emailing contato@11qbet.best:
11qbet does not accept registrations from users under 18 and does not intentionally collect personal data from children or minors. During registration, we require age confirmation, and the CPF provided is verified against the Brazilian Federal Revenue Service database.
If we determine that an account was created by a minor, it will be closed immediately, any collected personal data will be deleted, and any existing balance will be handled in accordance with the platform's Terms and Conditions. Legal guardians who become aware of a minor under their care misusing the platform must contact 11qbet support immediately at contato@11qbet.best.
Some of the infrastructure and service providers used by 11qbet may process data outside Brazil. When this occurs, 11qbet requires those providers to offer a level of protection equivalent to that required by the LGPD, through specific contractual clauses or by verifying that the destination country provides adequate protection under ANPD criteria.
International transfers occur mainly in connection with cloud hosting services and credit and debit card payment processing with Visa and Mastercard. In all cases, financial data is tokenized prior to transfer, minimizing the exposure of sensitive information.
11qbet may update this Privacy Policy to reflect changes in data processing practices, new legal requirements, or improvements to the platform's services. Material changes will be communicated to players by email at least 7 days before taking effect.
The most recent version of this Policy will always be available on this page, with the date of the last update shown at the top. Continued use of the platform after any changes take effect constitutes acceptance of the updated version. If you disagree with the changes, you may request account closure and withdrawal of your available balance before the effective date.
To exercise any right under the LGPD, clarify questions about the processing of your data, or submit a privacy-related complaint, you can reach 11qbet through the following channels:
If you do not receive a satisfactory response from 11qbet within the established timeframes, you have the right to file a complaint directly with the National Data Protection Authority (ANPD), as provided under art. 55-J of the LGPD.
The LGPD grants real, concrete rights to everyone who uses 11qbet. See what each one means in practice.
Request a copy of all personal data 11qbet holds about you — registration details, betting history, KYC documents, and access logs.
Spotted any incorrect or outdated information in your account? You can request a correction at any time via chat or the "My Account" section.
Request the deletion of data processed on the basis of your consent. Data subject to a statutory retention period can only be deleted after that period expires.
Receive your data in a structured format for use with another service. 11qbet delivers the file in a machine-readable format upon request.
Object to processing based on legitimate interest when it conflicts with your rights. 11qbet will review the request and respond within 15 business days.
Withdrew consent to receive marketing communications? Opt-out is immediate. For other types of consent, withdrawal is processed within 72 hours.
When you create an account on 11qbet, you are sharing personal information — your name, CPF, email, phone number, and later, identity documents for verification. That is an act of trust, and we take that responsibility seriously. This Privacy Policy exists to make clear what happens with each piece of data, from the moment you provide it to the day you eventually decide to close your account.
The core principle guiding data processing at 11qbet is data minimization: we collect only what is strictly necessary to provide the service or fulfill a legal obligation. We do not ask for your full banking history, we do not collect real-time location data, and we do not access your contact list. What we do collect — name, CPF, email, phone number, Pix key, and for KYC, a government-issued ID and proof of address — has a clear and proportionate purpose.
A point that often raises questions is what happens to data after an account is closed. The answer depends on the type of data and the reason for closure. Identification data and financial transaction history are retained for up to 5 years to comply with legal obligations related to anti-money laundering — this is a regulatory requirement that is independent of the 11qbet. Marketing communication data is deleted immediately upon account closure or consent withdrawal. KYC documents are retained for the specific period required by applicable law.
About deposits and payments: when you deposit via Pix at 11qbet, the system records the Pix key used, the amount, and the time of the transaction. This is required both for the proper functioning of the service and to meet regulatory obligations. Credit or debit card data is never stored in plain text — it goes through a tokenization process in which the actual card numbers are replaced by a unique identifier that has no value outside the context of that specific transaction. This means that even in the event of a security breach on the servers of the 11qbet, your card data would not be exposed.
Cookies are another topic worth paying attention to. The 11qbet uses essential cookies that are required to keep your session active and ensure login security — these cannot be disabled without affecting access to your account. In addition, we use analytical cookies to understand how players navigate the platform and identify areas for improvement. For marketing cookies, we always request explicit consent before enabling them. You can manage your cookie preferences at any time in your browser settings or in the privacy section of your account.
The 11qbet does not share player data with advertisers, data brokers, or any third party for purposes unrelated to delivering the platform's services. The only data sharing that takes place is what is technically necessary: payment processors to facilitate Pix, boleto, card, PicPay, Mercado Pago, and TED; game providers to operate live tables and slots; identity verification services for KYC; and hosting infrastructure providers. All operate under contract with strict confidentiality and security clauses equivalent to those in this Policy.
In the event of any security incident affecting your personal data — a data breach, unauthorized access, or any event that puts your information at risk — the 11qbet commits to notifying affected players and the National Data Protection Authority (ANPD) within the legally required timeframes. You will be informed about what happened, which data was affected and what steps were taken to resolve the issue and prevent recurrence.
Exercise your privacy rights at 11qbet is straightforward. For any request — accessing your data, correcting information, deletion or portability — simply reach out via live chat available 24 hours a day or by email at contato@11qbet.best. Formal LGPD rights requests are answered within 15 business days. If you have questions about what this Policy means in practice or about how your data is being handled, our support team is available now, in Portuguese, to clarify any point. For more information on responsible use of the platform, also visit our Terms and Conditions and the Responsible Gambling.
The most common questions about how 11qbet handles your personal data.
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