11qbet Terms and Conditions – Rules and Player Rights

For the purposes of these Terms and Conditions, the following terms have the meanings set out below:

• "11qbet" or "Platform": the website https://11qbet.best and all its associated Sports Betting, online casino, and promotions services.
• "Player" or "User": any individual who has created an account at 11qbet and uses the platform's services.
• "Account": the individual profile created by the Player on 11qbet, secured by a personal login and password.
• "Balance": the amount in BRL (R$) available in the Player's account to place bets or make withdrawals.
• "Bonus Balance": the promotional balance credited by 11qbet, subject to the specific conditions of use described in clause 6.
• "Bet": any participation in games or sports markets available on the platform that involves real monetary value.
• "KYC" (Know Your Customer): the identity verification process required by 11qbet to authorize withdrawals and protect the account.
• "Pix": Brazil's instant payment system operated by the Banco Central do Brasil.

To create an account and use 11qbet's services, the Player must meet all of the following requirements:

• Be at least 18 (eighteen) years of age at the time of registration.
• Be an individual resident in Brazil with a valid CPF registered and active with the Receita Federal.
• Not be legally prohibited from participating in online gaming or betting in your jurisdiction.
• Not be an employee, service provider, or immediate family member of an employee of 11qbet.
• Not have any other active account at 11qbet. Each CPF allows only one registered account.

Registering with 11qbet is free and can be done directly on the website. During the process, the Player must provide accurate, complete, and up-to-date information, including full name, CPF, date of birth, a valid email address, and a Brazilian mobile number.

Each CPF allows the registration of one account only. Creating multiple accounts under the same holder, regardless of the reason, is a violation of these Terms. Duplicate accounts identified by 11qbet will be closed and any balances may be cancelled.

The Player is responsible for keeping their login credentials (email and password) confidential. Any activity carried out using an account's access details is the responsibility of the account holder. If unauthorized access is suspected, the Player must contact 11qbet support immediately via live chat or by emailing contato@11qbet.best.

11qbet accepts the following deposit methods, all processed in BRL (R$) and available to Brazilian players:

• The minimum deposit is R$ 10.00 per transaction.
• Pix deposits are confirmed instantly and the balance is immediately available for betting.
• Deposits via boleto bancário may take up to 1 business day to be confirmed after payment.
• All deposits must come from a bank account or card held in the name of the CPF holder registered at 11qbet. Third-party deposits are not accepted and will be refunded.
• 11qbet does not charge fees on deposits. Any banking fees are the responsibility of the Player's bank or financial institution.

Withdrawals at 11qbet are processed primarily via Pix, with an average processing time of under 2 minutes after approval. To request a withdrawal, the Player must:

• Have a verified identity (full KYC completed) as described in clause 10.
• Request the withdrawal to the same Pix key or bank account linked to the CPF registered on the platform.
• Meet the minimum withdrawal amount of R$ 20.00 per request.
• Have no outstanding documentation requirements on the account.

11qbet does not charge withdrawal fees. Processing times may be extended in cases that require additional security or compliance review, and the Player will be notified by email of any pending issues. Elite and Diamond members of the VIP Program receive priority processing, with withdrawal times under 60 seconds for standard amounts.

11qbet regularly offers bonuses and promotions to its players. Each offer has specific terms communicated at the time it becomes available. The general rules that apply to all bonuses are:

• The 100% welcome bonus up to R$ 500.00 applies to the Player's first deposit and is valid once per CPF only.
• Bonus balances are separate from real-money balances and displayed distinctly in the Player's account.
• When a rollover requirement applies, it will be clearly stated in the promotion description before the Player chooses to opt in.
• The expiry period for each bonus is specified in the offer communication. Expired bonus balances are cancelled automatically.
• Bonuses cannot be transferred between accounts.
• 11qbet reserves the right to cancel bonuses in cases of suspected abuse, creation of multiple accounts, or use of strategies aimed solely at exploiting promotions without genuine participation on the platform.

The weekly cashback from the VIP Program is credited as real balance, with no rollover requirements. Specific conditions are detailed in clause 7 and on the VIP Program page.

The 11qbet VIP Program rewards player loyalty with weekly cashback, exclusive benefits, and dedicated support. The program has four tiers: Silver, Gold, Elite, and Diamond.

• VIP points are accumulated automatically with every bet placed on the platform, whether on Sports Betting or casino games.
• The weekly cashback is calculated on net losing bets from Monday through Sunday and credited every Sunday as real balance.
• The cashback percentage varies by level: 5% at Silver, 10% at Gold, 15% at Elite, and 20% at Diamond.
• VIP cashback has no rollover requirement — the credited balance can be bet or withdrawn immediately.
• 11qbet reserves the right to adjust the VIP Program's tier criteria, with at least 14 days' prior notice to affected members.

Sports betting at 11qbet covers football (Brasileirão Série A, Copa do Brasil, Libertadores, state championships, and international competitions), volleyball, NBB basketball, MMA/UFC, e-sports, and many other sports.

• Odds are locked at the moment the bet is confirmed and accepted by the platform.
• Live bets are subject to real-time odds fluctuations. A bet is only confirmed once it has been accepted by the 11qbet system.
• 11qbet reserves the right to suspend markets, cancel bets, or adjust odds in cases of obvious pricing errors, force majeure, or event irregularities.
• If a bet is cancelled at 11qbet's initiative, the staked amount will be refunded in full to the Player's balance.
• Bets placed on events whose outcome is already known at the time of the bet will be cancelled regardless of the result shown.
• The use of automated systems, bots, or any third-party software to place bets on the platform is prohibited.

All games available in the 11qbet casino section — including slots, blackjack, roulette, crash games, and live tables — use random number generators (RNG) certified by independent auditors. The RTP for each game is listed in the title's description.

• The outcome of each round or hand is mathematically independent. Past results have no influence on future rounds.
• In the event of a technical failure during a game session, 11qbet will take reasonable steps to restore the state prior to the error. If this is not possible, the bet in question will be voided and the amount returned to the Player.
• Progressive jackpots are accumulated from real-money bet contributions and can be won by any eligible player. The amount displayed is always in BRL (R$).
• Demo mode is available for most slots and does not involve real money. Winnings obtained in demo mode cannot be withdrawn.

Identity verification (KYC) is required before withdrawals can be processed and may be requested by 11qbet at any time to ensure account security and compliance with applicable regulations.

The documents that may be requested include:

• Photo ID (RG, CNH, or passport).
• CPF document.
• Proof of address dated within the last 90 days.
• Selfie holding your ID document, when requested.

Documents are reviewed within 48 business hours. During the process, withdrawals may be temporarily suspended. 11qbet protects all submitted documents with encryption and handles them in accordance with LGPD (Lei 13.709/2018).

11qbet handles Players' personal data in full compliance with Brazil's General Data Protection Law (LGPD — Lei 13.709/2018). Data collected is used solely for providing platform services, identity verification, fraud prevention, and account-related communications.

• No personal data is shared with third parties without the Player's explicit consent, except where required by law or court order.
• The Player has the right to access, correct, or request the deletion of their personal data at any time by contacting support.
• Cookies and browsing data are used to improve your experience on the platform. For more details, please see our Privacy Policy.

11qbet believes that gambling should be a healthy and responsible form of entertainment. To help Players stay in control, the platform offers the following tools, available free of charge in the "My Account" section:

• Deposit limit: the Player may set a maximum deposit limit on a daily, weekly, or monthly basis.
• Session break: temporary suspension of platform access for a period chosen by the Player (24 hours, 7 days, or 30 days).
• Temporary self-exclusion: account suspension for a period of 1 to 6 months.
• Permanent self-exclusion: permanent account closure with a block on future registration using the same CPF.

Players who notice signs of problem gambling can contact our 24/7 support team for the immediate activation of any of these tools. For more information, visit our Responsible Gambling.

The Player may request account closure at any time via live chat or by emailing contato@11qbet.best. The process is free of charge. Prior to closure, any available real balance may be withdrawn via Pix, provided KYC has been completed.

11qbet may suspend or close an account without prior notice in the following cases:

• Violation of any clause of these Terms and Conditions.
• Suspected fraud, money laundering, or illegal activity.
• Providing false information during registration or the KYC process.
• Creating multiple accounts with the same CPF.
• Use of bots, scripts, or any automated mechanism to place bets.

In cases of account closure due to a Terms violation, bonus balances and winnings from bets placed during the violation period may be forfeited. Real-money deposit balances may be refunded following a review, at 11qbet's discretion.

11qbet will make all reasonable efforts to ensure continuous platform availability, but does not guarantee that the service will be free from interruptions, technical errors, or third-party failures (such as internet providers or banking systems).

• 11qbet is not responsible for financial losses resulting from betting decisions made by the Player.
• In the event of a technical error resulting in an incorrect credit to an account balance, 11qbet reserves the right to correct the error and reverse the undue credit, regardless of whether the Player has already used that balance.
• 11qbet is not responsible for failures in internet connections, devices, or third-party software used by the Player to access the platform.

11qbet may update these Terms and Conditions at any time. Significant changes will be communicated to the Player by email at least 7 days before taking effect. Continued use of the platform after the effective date of any changes constitutes acceptance of the updated terms.

The most recent version of the Terms and Conditions will always be available on this page, with the date of the last update shown at the top of the document. If you have any questions about a specific clause, please contact 11qbet support via live chat or at contato@11qbet.best before continuing to use the platform.